OUR CUSTOMER PROMISES
Commitment :
We understand, respect and value our customers, taking an interest and the time to listen. Open and honest, we keep customers informed about what matters to them.
Simplicity:
We get things done simply and flexibly. We remove unnecessary obstacles so that we are easy for our customers to deal with.
Innovation:
We keep innovating to improve the experience for customers and everyone who uses our spaces. We are open-minded to new ways of doing things and are keen to hear
customer feedback, always striving to do better.
Excellence:
We achieve high quality in everything we do, committing to excellence in how we do business. Highly professional, we offer exemplary customer service.
Proclivity:
We resolve problems quickly and can be trusted to do what we say. We take responsibility to put things right, collaborating with our partners to drive a swift resolution.
Are we delivering on our promises?
Each year we conduct a customer survey to find out how we are performing against our promises and measure customer satisfaction of our service.
In 2019/20, we achieved an overall customer satisfaction rating of 83%. This means that more than three quarters of our customers are either satisfied or highly satisfied with the service they receive from us.
Currently we are working on more than 25 projects.
For which we have a team of 25 people.
I have more than 2000 happy clients.
And I have almost 18 years of experience.
Now we have done very good work in Hajj / Umrah / Ziyarat and domestic & international tours in the last 2 years. And masha Allah, we have received good response.